Introduction
Welcome to Dar Noura (darnoura-eg.com). We respect your privacy and are committed to protecting your personal data in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020 and applicable regulations. This policy explains what data we collect, how we use it, and who we share it with.
1. Data We Collect
Automatic data (when you visit the site)
- Your IP address
- Browser and device type
- Pages you visit
- Visit duration and actions taken
- Approximate geographic location (IP-based)
- Referring website
Voluntary data (when you contact us)
- Your name (if provided)
- Phone number (when calling or via WhatsApp)
- WhatsApp messages
- Reservation or order inquiries
We do NOT collect: credit card data, passport numbers, health data, or any sensitive personal information.
2. How We Use Your Data
We use your data to:
- Improve site experience
- Respond to your inquiries
- Process reservation requests
- Analyze advertising campaign performance
- Send marketing content (only with your consent)
3. Cookies
We use three types of cookies:
| Type | Purpose | Can disable? |
| Essential | Site operation | No |
| Analytics | Understand visitor behavior | Yes |
| Marketing | Personalized ads | Yes |
You can manage cookies through your browser settings.
4. Third Parties
We share limited data with these services:
| Service | Purpose | Data shared |
| Google Analytics | Site analytics | Anonymized IP, browsing behavior |
| Google Ads | Conversion tracking | Ad clicks |
| Google Maps | Branch locations | Location data (if permitted) |
| TikTok Pixel | Ad optimization | Browsing behavior |
| Microsoft Clarity | Anonymous session recording | Mouse movement, clicks |
| Meta (Facebook/Instagram) | Social media links | No personal data shared |
| WhatsApp Business | Direct communication | Messages and phone numbers |
Each of these services has its own privacy policy available on their websites.
5. Your Rights Under Egypt PDPL 151/2020
You have the following rights:
- Access: Know what data we hold about you
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data
- Objection: Object to processing for marketing purposes
- Portability: Receive your data in a portable format
To exercise any of these rights, contact us: 📧 privacy@darnoura-eg.com 📱 WhatsApp: +201200067070
We will respond within 30 days as required by law.
6. Data Retention
We retain data for the shortest period possible:
- Analytics data: 26 months (Google Analytics)
- Microsoft Clarity sessions: 30 days
- WhatsApp messages: reasonable business retention period
- Reservation data: until reservation completion + 30 days
7. Data Security
We implement appropriate security measures to protect your data, including:
- SSL/TLS encryption across the entire site
- Restricted access to authorized personnel only
- Regular security reviews
8. Children
Our site is not directed at children under 13. We do not knowingly collect their data.
9. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with the update date.
10. Contact
For inquiries about this policy:
- WhatsApp: +201200067070
- Address: Niloos Bay Mall, Dokki, Giza, Egypt